How Do You Train Hospitality and Empathy at a Cash-Pay Medical Practice? (The “Enlightened Hospitality” Patient System That Creates Raving Fans)

How Do You Train Hospitality and Empathy at a Cash-Pay Medical Practice? (The “Enlightened Hospitality” Patient System That Creates Raving Fans) Cash-pay patients are not buying a transaction. They are buying the entire experience that surrounds the clinical result — and the entire experience is hospitality plus empathy. Insurance-based practices optimize for throughput because the […]

Do I Need a CRM for My Cash-Pay Medical Practice? (And Which One)

Do I Need a CRM for My Cash-Pay Medical Practice? (And Which One) Every time we start working with a new cash-pay clinic, the first question is the same: “What are your numbers?” How many new leads last month. How many converted to booked appointments. How many no-showed. What’s your average patient LTV. If the […]