We implement in this order, and only in this order, because it is not profitable to you, as the business owner, to do things in any other order. We do this in service of your business, to ensure the best results possible, and for protection of our own reputation.
The strategies we implement are most effective when changes are embraced and welcomed.
If you and your team are ready, willing, and able to make some changes, we look forward to working together with you
If making changes to your systems, staff, or fee structure is uncomfortable for you, we probably won’t be a good fit, and we wish you nothing but success.
Currently, EHC Buffalo, has a 60 day waiting list for new patient consults.
It was NOT always this way.
Dr Patel runs a completely out-of-network, all-cash clinic, and she charges $360 for her first-hour consult. With this type of practice, there are often many objections from patients about seeing a practitioner who does not participate with any insurance networks.
When we first started working with Dr. Patel, she had a very lean staff (her and 1 nurse) and some serious outdated technology (paper charts and scheduling)…
As a result of a lack of manpower, many patients never received calls back to help them get scheduled.
We knew just by implementing proper capture systems we could convert significantly more patients.
Step 1 was to implement a system that tracked and recorded all inbound inquiries to the business. Once this was created, we were able to know exactly how many calls we missed, and how many people were never called back. Once we knew these numbers, it was very obvious that hiring someone else for the front desk would be more than worth the money.
Step 2. We hired and trained a new receptionist. This included putting out a job posting and interviewing candidates for her, asking them to take personality tests, and sending the best-suited candidates to the office for an in-person interview.
Step 3 Was to train the new hire, on the newly implemented tracking system, and bring her up to speed with the services provided at the practice. After about 45 days, the new hire has dramatically increased overall patient satisfaction. Dr. Patel has significantly greater peace of mind, knowing that all of her patients are being called back and handled with absolute care and concern.
Step 4 We launched a Lyme Disease Quiz on Facebook and Instagram to bring in more of these patients, as they are high case value patients and Dr Patel is truly the expert in Lyme disease in the greater Buffalo Area. She averages 4 new patients per month from this campaign.
Step 5 We launched an extensive content and SEO strategy to bring in more of her ideal patients which are complicated cases that invest multiple thousands with the business, and stimulate Dr. Patel mentally. We now average 2 new appointment requests every day from her website, with many more inbound calls. She has a waiting list of 60 days for new patients, and we are looking at introducing a group coaching model or hiring another practitioner so she can serve more people.
Over the years Anton has worked as a consultant to 100+ digital agencies in 20+ different industries. He has worked hands on with 500+ medical practices, and thousands of front desk receptionists, client service coordinators, NP’s and MA’s alike.
Schedule a 1 on 1 strategy call with us, and I will personally work with you to find the hidden profits in your business.