Why Did My Concierge Clinic’s Patient Close Rate Suddenly Drop? (The Front-Desk Restructure That Fixes Conversion)
Why Did My Concierge Clinic’s Patient Close Rate Suddenly Drop? (The Front-Desk Restructure That Fixes Conversion) The leads are still coming. The offer hasn’t changed. And yet last month your concierge clinic’s close rate slid from where it should be down into the teens. The instinct is to blame the traffic or the ad spend. […]
How Should a Cash-Pay Medical Practice Quote Price on a New Patient Call? (Stack the Value, Anchor the Full Price, Present the Monthly Payment)
How Should a Cash-Pay Medical Practice Quote Price on a New Patient Call? (Stack the Value, Anchor the Full Price, Present the Monthly Payment) Most cash-pay clinics quote price the wrong way around. They open with the bottom-line monthly number, or worse, lead with discounts and payment plans. Both moves crater perceived value before the […]