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Category: Operations Structure

What Job Title Should a Cash-Pay Clinic Post to Hire a Great Front Desk? (The Executive Administrative Assistant Hack)

What Job Title Should a Cash-Pay Clinic Post to Hire a Great Front Desk? (The Executive Administrative Assistant Hack) Every cash-pay clinic runs the same hiring ads — patient care coordinator, front desk, receptionist, admin — and every clinic ends up interviewing the same applicants they’ve already fired fifteen times. The fix isn’t a better […]

How Should a Cash-Pay HRT Clinic Hire a Medical Director? (Why One Visible MD Beats Three Invisible Doctors)

What Should a Cash-Pay HRT Clinic Hire a Medical Director? (Why One Visible MD Beats Three Invisible Doctors) Most cash-pay clinics treat the medical director as a compliance checkbox — a name on a license that nobody, including the patients, ever sees. Then they wonder why members cancel after the founding physician steps back. One […]

How to Scale a Cash-Pay Medical Practice Past the Owner-Operator Ceiling (Why More Marketing Won’t Get You There)

How to Scale a Cash-Pay Medical Practice Past the Owner-Operator Ceiling (Why More Marketing Won’t Get You There) INTRO: Most cash-pay medical practices plateau between $1M and $2M a year. Owners assume the answer is a better marketing agency or more ad spend. It isn’t. The clinics that 4× revenue from $1M to $4M — […]

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