How Should a Cash-Pay Clinic Route Its Inbound Phone Calls? (Who Answers, Who Doesn’t, and the Mistakes That Cost Booked Patients)
Should a Cash-Pay Clinic Route Its Inbound Phone Calls? (Who Answers, Who Doesn’t, and the Mistakes That Cost Booked Patients) A missed phone call at a cash-pay clinic isn’t a minor annoyance — it’s a patient who books somewhere else. Yet most clinics we audit have no deliberate call routing at all: calls ring whichever […]